In education, problems are not so easy to isolate and fix. Students and teachers are vastly more complicated than IT and their lives are affected by far more variables than even the most sophisticated IT systems. When looking carefully at problems in education, we discover they cannot be isolated; and solutions may resolve symptoms but not causes. After considerable effort and expense to implement solutions, the original problem may remain, or the solution may have caused other problems. Further, there may be disagreement that the problem even existed or that it has been solved.